It’s important that all online casinos have some kind of customer support but it seems some do it a lot better than others.
Today, I want to talk about the ones that stand out from the crowd with their helpfulness and fast response times. So, if you value good customer service, keep reading to find out which social casinos made the cut.
Or, if you’re not sure where your questions will be answered quickly and professionally, the casinos below offer impeccable customer service; give them a go today!
What Makes These Social Casinos Different?
Before we start, it’s important that we’re all on the same page. Not all online casinos are created equal and neither is their customer service. Some will only provide you with the bare minimum while others make every effort to answer your queries as soon as possible.
Awesome No Deposit Bonus Codes You Need to Try Out This MonthAs slot and casino game experts, we spend a lot of time playing these games at different sites. During this time, we can tell when a site’s customer service is sub-par. In fact, there was a time when we had issues at one of our favorite sites, Lucky Land Slots.
The games were great, the theme was fun, and the welcome bonus was very generous. However, there were times when we experienced technical difficulties and could not resolve the issue ourselves.
This wasn’t a big problem since the site has a responsive customer support team. We got in touch with them via live chat (our preferred method of communication), and they could not have been more helpful. Our questions were answered promptly and the customer service representative went above and beyond to ensure our issues were resolved.
From this experience, we realized just how important customer service really is. A site may have excellent games and a friendly community but without someone there to help you when an issue arises, it simply won’t suffice. This is why we’ve decided to highlight the best social casinos with great customer service.
How We Rate Customer Support at Social Casinos
When reviewing a social casino, we pay close attention to its customer support. We don’t consider a site with poor customer service to be worth your time, no matter how many games are offered or what its bonuses are. Without reliable customer service, you could run into an issue and be totally out of luck.
To rate customer support, we look for the following:
- Availability – The best social casinos offer customer support around the clock. Issues never occur at convenient times so it’s crucial representatives are available 24/7.
- Contact options – Email is fine but it can take up to 24 hours to get a response. If you need help now, live chat is by far the best option as agents can assist you almost instantly.
- Professionalism – The agent should be professional and understand the nature of the issue. They must also be able to convey their answers effectively so players can actually implement their solutions.
- Speed – We expect agents to address your concerns as quickly as possible. There’s no excuse for long waits or drawn-out conversations when there’s always another player in line needing assistance.
Using these criteria, we’ve identified the social casinos with the best customer support. Before we reveal which operators made the cut, however, here are some of our most trusted recommendations that all have solid customer service.
5. Pulsz Casino
Pulsz Casino does not disappoint when it comes to customer support. Representatives are available 24/7, ready and waiting to resolve any issues you may encounter during your gaming session. You can get in touch with them via email and have received responses within the hour, which is impressive.
Admittedly, Pulsz Casino does not offer live chat. For those that prefer to speak to someone immediately and work through any problems as they arise, this may be a drawback. However, the emails are detailed and include everything you need to solve the problem at hand.
Overall, Pulsz Casino makes things easy for its players by offering clear terms and conditions as well as concise emails. Its customer support might not be as immediate as other sites but it gets the job done efficiently nonetheless.
4. Chumba Casino
Chumba Casino is renowned for its wonderful community and Gold Coins Facebook Page. Players can ask questions and someone will have an answer in no time. Plus, the operators themselves are incredibly helpful.
You can contact the customer service team using an online contact form. While we would like to see live chat implemented, the forms are processed relatively quickly. Agents will investigate your query and get back to you as soon as possible, usually within a few hours.
In our experience, Chumba Casino’s customer service team goes above and beyond. They are patient, polite, and know the ins and outs of the site. Whether you’re having a problem with coins or sweeps coins, they will be able to help.
If you ever need assistance, remember that Chumba Casino has a comprehensive FAQ and help center. The chances are, your question has already been asked and answered.
3. Bovada
Bovada is easily one of the top social casinos when it comes to customer support. It offers several options for getting in touch, including a phone number, live chat, and email. Having options is great because we all have our own preferences when it comes to communication.
Not only does Bovada excel in availability, it aces professionalism and speed too. Representatives are clearly trained to handle various situations and explain matters thoroughly. Plus, they seem to genuinely care about solving your problems rather than brushing them under the carpet.
It’s worth noting that Bovada also has a comprehensive help center. Here, you’ll find dozens of articles covering frequently asked questions as well as details on more obscure topics like Bitcoin withdrawals. Bovada really has thought of everything and is fully deserving of its third-place spot.
2. DuckyLuck Casino
DuckyLuck Casino comes in second place thanks to its 24/7 customer support across all channels; phone, live chat, and email. It doesn’t matter what time of day you need help, there will always be someone waiting to assist you.
We’ve called the number several times and have always been greeted by a friendly automated service that asks us to outline our issue. After doing so, we’re put through to an agent who handles our query. This is a much more efficient way of handling calls and means we’re not left listening to cheesy music for extended periods of time.
Live chat is also very effective at DuckyLuck Casino. One thing that sets it apart from other sites is the ability to switch languages. By clicking a button at the bottom of the window, the conversation switches to Spanish.
Free Slots You Can Play Online - Go On, Spin Away!Finally, emails are returned quickly with all necessary information. Overall, DuckyLuck Casino deserves its high position due to its multilingual customer support, which is available 24/7 via multiple channels.
1. National Casino
National Casino is our editor’s pick for the . It stands out from the pack thanks to its highly-rated customer service that goes above and beyond to satisfy customers.
Like DuckyLuck Casino, National Casino allows its customer service representatives to use whichever method they feel most comfortable with to communicate with players. This means you can call, email, or chat depending on your situation.
What’s even better is that these services aren’t outsourced to a third party. National Casino employs its own customer service team. Not only does this mean they really care about the brand and providing the best possible service, it means they are intimately familiar with all aspects of the site.
When you contact the team, they will do absolutely everything they can to help you. If there’s an issue with your account, they’ll investigate. If you’re confused by how something works, they’ll walk you through it step by step. Essentially, they are there to make your life easier and ensure you always have the best possible experience at the site.
The enthusiasm and dedication shown by the customer service team at National Casino is unmatched. It’s the reason we rank it highly and the reason you should try it out for yourself using one of the below links.
Why Customer Service Matters at Social Casinos
Customer service should never be an afterthought. It doesn’t matter how secure a site is or how many games are featured in its lobby; if you can’t get help when you need it, the entire platform falls apart.
Think about it this way: would you play at a site that ignores your questions and concerns? Of course not. A good social casino listens to its players and ensures everyone has the best possible gaming experience.
Unfortunately, not all sites share the same values. Some view customer service as nothing more than a chore that cannot be avoided. As a result, they hire external companies to deal with issues.
how to win at slotsThese companies are based abroad and often struggle to understand complex questions relating to your account. The language barrier can cause further complications.
Furthermore, these companies are paid per interaction. This means representatives have quotas to meet and will do anything to end the conversation, even if it means closing your query instead of resolving it.
At times like this, it’s important to remember you have choices. Don’t waste your time trying to sort out issues at a site that doesn’t care. Move on to a site that values you as a player and wants to fix any errors as soon as humanly possible.
Our recommended social casinos prioritize customer service. Not sole this aspect of their platform, they invest in it so players always have somewhere to turn when they need help.
Play at the Best Social Casinos
Social casinos are designed to be fun, safe environments where you can enjoy your favorite games and possibly win some rewards. However, sometimes things don’t go according to plan. Your internet connection may drop out and you could lose progress in a tournament; there are endless possibilities.
What’s important is that you have someone you can trust to help you when these issues occur. You need a customer service representative that will listen to your problem, understand it, and provide you with a solution. Thankfully such representatives exist at these top social casinos.
List of Land-Based Casinos in Pennsylvania for 2023If you found this editorial interesting, stay tuned to the blog for more. We compare and contrast various aspects of social casinos to help you find the perfect site to suit your needs.
In the meantime, you can check out some of our other editor picks for the :
Earnings accepted in Winnings Wisconsin Poker Game?
About the author.
Peter Clayton
Peter is one of the most experienced writers at GamblingSites.com. He has been writing about the industry for over a decade and has a tremendous understanding of all the latest developments. When he's not writing, he enjoys playing at home. He is a huge fan of poker and has been going to the same weekly game for over 15 years.
